Contact Us

Do not hesitate to get in touch today.

We are a very friendly, approachable team and we’ll do our best to help, no matter what your query. If you would like to make a general enquiry please use the form below and a member of staff will get in touch. If you would like to start the process of becoming an adopter, please visit The Adoption Assessment page, which gives details of how to get started.

Phone number for all enquiries: 03303 550 333

If you would like to speak directly to a Recruitment and Assessment duty worker, please call between 9 a.m. and 1 p.m. on Monday, Wednesday, and Friday, or between 1 p.m. and 5 p.m. on Tuesday and Thursday. At other times, your call will be answered by a member of our Business Support Team.

The Adoption Support Helpdesk is open 10 a.m. until 2 p.m. (on the number above) Monday to Friday and aims to respond to all enquiries within 3 working days. You can also email  adoptionsupporthelpdesk@adoptionwest.co.uk

Adoption West welcomes compliments, comments, and complaints from its users. We value feedback from all our service users and will use all feedback to help us improve and develop our service to meet the needs of children, adopters, birth families, and others we work with.

If you would like to read more about our Complaints Policy, please follow the link below or contact us using the details provided on this page.

Adoption West – Complaints Policy