Contact Us

Please don’t hesitate to get in touch, we are here to help.

Our friendly, approachable team will do their best to support you, whatever your enquiry. For general questions, please use the contact form below, and a member of our team will be in touch.

If you’re interested in becoming an adopter, please visit our Adoption Assessment page, where you’ll find details on how to get started.

Phone (all enquiries): 03303 550 333

If you’d like to speak directly with someone about whether adoption could be right for you, please call to speak to a member of our Recruitment, Assessment and Placement Support (RAPS) team:

Monday, Wednesday & Friday: 9:00 a.m. – 1:00 p.m.
Tuesday & Thursday: 1:00 p.m. – 5:00 p.m.

At other times, your call will be answered by a member of our Business Support Team.
You can also email the RAPS team at info@adoptionwest.co.uk.

Support for Existing Adopters

For enquiries about adoption support, our Adoption Support Helpdesk is available Monday to Friday, 10:00 a.m. – 2:00 p.m. (using the number above). We aim to respond to all enquiries within three working days.

You can also email the Helpdesk at adoptionsupporthelpdesk@adoptionwest.co.uk.

Compliments, Comments and Complaints

Adoption West welcomes feedback from all individuals who use our services. Compliments, comments and complaints all help us improve and develop our work to better meet the needs of children, adopters, birth families and others we support.

If you’d like to read more about our complaints process, please see our Complaints Policy or contact us using the details on this page.

Adoption West – Complaints Policy