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Adoption Application Enquiries

Please don’t hesitate to get in touch, we are here to help.

Our friendly, approachable team will do their best to support you, whatever your enquiry. For general questions, please use the contact form below, and a member of our team will be in touch.

If you’re interested in becoming an adopter, please visit our Adoption Assessment page, where you’ll find details on how to get started.

Phone (all enquiries): 03303 550 333

Complete our online enquiry form and one of our friendly team will call you back at a convenient time for you. Completing the form does not commit you to anything.

Enquiry Form

If you’d like to speak directly with someone about whether adoption could be right for you, please call to speak to a member of our Recruitment, Assessment and Placement Support (RAPS) team:

Monday, Wednesday & Friday: 9:00 a.m. – 1:00 p.m.
Tuesday & Thursday: 1:00 p.m. – 5:00 p.m.

At other times, your call will be answered by a member of our Business Support Team.
You can also email the RAPS team at info@adoptionwest.co.uk.

Support for Existing Adopters

For enquiries about adoption support, our Adoption Support Helpdesk is available Monday to Friday, 10:00 a.m. – 2:00 p.m. (using the number above). We aim to respond to all enquiries within three working days.

You can also email the Helpdesk at adoptionsupporthelpdesk@adoptionwest.co.uk.

Compliments, Comments and Complaints

Adoption West welcomes feedback from all individuals who use our services. Compliments, comments and complaints all help us improve and develop our work to better meet the needs of children, adopters, birth families and others we support.

If you’d like to read more about our complaints process, please see our Complaints Policy or contact us using the details on this page.

Adoption West – Complaints Policy

Adults Affected by Adoption

If you were adopted, are aged over 18 years, and would like birth records counselling, please contact the Permanence Support Front Door who will connect you with our specialist Social Worker.

Email ATV.permanencesupport
@oxfordshire.gov.uk or call 01865 323121

Professionals

If you are a professional and have a query about adopters we are currently assessing or children we are currently family finding for, please contact ATV Duty. This includes but is not limited to: Any queries about adopter assessments, Adoption Panel enquiries, Local Authority checks, family finder referrals, adopter and children profiles.

Email ATVDuty@Oxfordshire.gov.uk

General Enquiries

If you have a query that is not covered by one of the services listed, call 01865 897050 or email adoptthamesvalley@oxfordshire.gov.uk

If you would like to find out more or are ready to begin your adoption journey then we would love to hear from you today.

There are two stages in the process of adoption which we aim to complete within six months – find out more about the adoption journey.

All adopted children are different and over time they will learn to trust you and it will transform their lives – as well as yours!

The Children

Looking to adopt?

03303 550 333

Permanence support
01865 323121

All other enquiries
01865 897050

ADOPTION – TAKE THE NEXT STEP

Whether you are considering adopting a child but are still not quite decided, or if you are ready to take the next step to adopt, please call 0800 731 0171 to discuss your interest with a member of our friendly enquiry team. Alternatively you can fill in our online enquiry form or email us at ATV.iwanttoadopt@oxfordshire.gov.uk. We would love to hear from you!