The latest advice and updates relevant to our families

If you need to contact us for a support enquiry, please either phone on 03303 550 333 or email your local support team. Although we are working with a restricted staff team, our duty line will remain open.

– (if you live in Gloucestershire or South Glos)
– (if you live in Wiltshire or Bath & NE Somerset)
– (if you live in Bristol or North Somerset)

These numbers and addresses remain operational.



As we are currently all working from home, we are likely to experience some delays with our Letterbox Contact. If at all possible, could you please send Letterbox correspondence to either the relevant office address listed above, or if you are not sure which office  to send it to, you can send it to We will get all correspondence to you as quickly as we can.